A two days workshop the main aim of which is to explore how to use smart ICT in designing both user education services and in-service training for librarians was organized in Ankara between 5-6 February 2015. With these aim, 6 librarians and 7 future librarians (LIS students) are invited to participate in the workshop which was held at the seminar room of Department of Information Management of Hacettepe University. 3 faculty were also participated in the workshop. In this workshop, participants were provided with first hand experience on how to explore users’ needs by the use of innovative methodologies such Lego® Serious Play®, Hero’s Journey, Gamification, Business Model YOU® , Storytelling, Crowdfunding and Design Thinking to be able to design user-centred services. As an outcome participants prototype five new services.